Shipping policy

Shipping Timeline
Devices typically ship within 6–8 weeks after purchase confirmation.

Warranty Shipping Responsibility

  • Year 1: Shipping covered by EQ Flux (U.S. only)
  • Years 2–3: Buyer responsible for shipping costs

Repair & Replacement Process

  1. Contact support at info@eqfluxwave.com
  2. Receive RMA approval if eligible
  3. Repairs or replacements are at EQ Flux’s discretion
  4. Turnaround time: 7–14 business days after receipt