Shipping policy
Shipping Timeline
Devices typically ship within 6–8 weeks after purchase confirmation.
Warranty Shipping Responsibility
- Year 1: Shipping covered by EQ Flux (U.S. only)
- Years 2–3: Buyer responsible for shipping costs
Repair & Replacement Process
- Contact support at info@eqfluxwave.com
- Receive RMA approval if eligible
- Repairs or replacements are at EQ Flux’s discretion
- Turnaround time: 7–14 business days after receipt