Refund policy

Return Policy

Any unopened and undamaged supplies can be returned within 2 business weeks if unopened and unused for a full refund to EQ Flux Wave within two weeks of receiving the order. If opened and used there will be a 50% return fee.

Customers shall be responsible for all return shipping fees. Any defective products are eligible for replacement within 30 business days of receiving the order. To begin the return process, please email info@eqfluxwave.com 

Inspection Requirement
Buyer must inspect the device within five (5) business days of receipt and report any damage or concerns. Failure to do so may void eligibility for any remedies.

Disclosure

If one or more of your items in your order has a ship date, your loan payment(s), including interest, may be due before the merchant ships all of the items. Note that you will not receive a rebate of any interest that you may have already accrued on an amount that later gets refunded.